Frequently Asked Questions (FAQ)
How long does delivery take?
Orders are typically processed within 1–3 business days.
Once dispatched, delivery usually takes 3–7 business days, depending on your location.
Please note that delivery times are estimates and may occasionally vary due to courier delays, peak shopping periods, adverse weather, or other circumstances beyond our control.
Where are your orders shipped from?
To provide efficient fulfilment and minimise unnecessary handling, some orders may be dispatched directly from one of our trusted fulfilment partners.
Depending on product availability and warehouse location, certain items may be shipped from overseas.
Do you offer free shipping?
Yes.
We offer free standard shipping on all orders within the United Kingdom.
What is your returns policy?
We offer 30-Day Easy Returns.
If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order and we'll be happy to assist you.
How do I start a return?
Please email our Customer Support team at:
To help us process your request quickly, please include:
- Your full name
- Your order number
- The email address used to place your order
- The reason for your return
- Photos if your item is damaged, faulty, or incorrect
Who pays for return shipping?
For returns due to a change of mind, incorrect size selection, or unwanted items, customers are responsible for the return shipping costs.
If your return is approved, we will provide the appropriate return instructions before you send your item back.
When will I receive my refund?
Once your returned item has been received, inspected, and approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the transaction.
What should I do if I receive a faulty or incorrect item?
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.
Email:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and, where possible, the packaging
Our team will review your request and work with you to find a suitable solution as quickly as possible.
Can I cancel my order?
If your order has not yet entered processing, we will do our best to cancel it.
Please contact us as soon as possible at:
Once an order has been processed or dispatched, cancellation may no longer be possible.
How can I contact Customer Support?
Our Customer Support team is always happy to help.
Westmere London
Website: westmerelondon.co.uk
Email: info@westmerelondon.co.uk