Returns & Refund Policy
Returns & Refund Policy
Last updated: Today
At Westmere London, we want you to shop with complete confidence. If you're not entirely satisfied with your purchase, we're here to help.
This Returns & Refund Policy explains how returns, refunds, exchanges, and our 30-Day Easy Returns process work for purchases made through westmerelondon.co.uk.
30-Day Easy Returns
We offer a 30-day return period from the date your order is delivered.
If you would like to return an item, please contact us within 30 days of receiving your order by emailing:
To help us process your request efficiently, please include:
- Your full name
- Your order number
- The email address used to place your order
- The reason for your return
- Clear photographs if your item is damaged, faulty, or incorrect
- Any additional information that may help us assist you
Our Customer Support team will review your request and provide you with the appropriate return instructions.
Return Approval
Please do not return any items without contacting us first.
All returns must be authorised by Westmere London before they are sent back.
Once your return has been approved, we will provide the correct return address and detailed return instructions.
Depending on the product and fulfilment location, approved returns may need to be sent to one of our fulfilment partners.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or unwanted items, customers are responsible for the cost of returning the item.
We recommend using a tracked shipping service, as we cannot accept responsibility for returns that are lost during transit.
Refunds can only be processed once the returned item has been received and inspected.
Return Conditions
To qualify for a return, items must be:
- Unworn
- Unused
- Unwashed
- In their original condition
- Returned with original tags and packaging where reasonably possible
We may be unable to accept returns if an item shows signs of wear, washing, damage, perfume, makeup, stains, or alterations.
Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return:
- Gift cards
- Final Sale items clearly marked as non-returnable
- Personal care or hygiene products
- Items that have been worn, washed, or altered
- Returns sent without prior authorisation
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and, where possible, the packaging
We will review your case promptly and work with you to provide an appropriate solution, which may include a replacement, repair, refund, or another suitable resolution.
Consumer Rights
Nothing in this Returns & Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation within the United Kingdom.
Where required by law, customers remain entitled to the remedies available for goods that are faulty, not as described, or not of satisfactory quality.
Refunds
Once your returned item has been received, inspected, and approved, we will notify you by email.
Approved refunds will be issued to your original payment method.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
Exchanges
If you require a different size or have received an incorrect item, please contact us before returning your order.
Where possible and subject to product availability, we will be happy to arrange an exchange or discuss the most suitable solution.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet entered processing, we will do our best to accommodate your cancellation request.
Unfortunately, once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact our Customer Support team.
Email: info@westmerelondon.co.uk