Shipping Policy
Shipping Policy
Last updated: Today
At Westmere London, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy explains how orders placed through westmerelondon.co.uk are processed, shipped, and delivered.
Order Processing
Once your order has been placed, please allow 1–3 business days for processing.
During this time, our team verifies your order details, prepares your items for dispatch, and performs the necessary quality checks to ensure your order is ready for shipment.
Business days are Monday to Friday, excluding UK public holidays.
Delivery Times
Once your order has been dispatched, estimated delivery is typically 3–7 business days.
Please note that delivery times are estimates only and may occasionally be affected by circumstances beyond our control, including carrier delays, customs inspections, adverse weather conditions, peak shopping periods, or incorrect delivery information.
Fulfilment
To provide an efficient service and minimise unnecessary handling, some orders may be fulfilled directly by one of our carefully selected fulfilment partners.
As a result, certain parcels may be dispatched from overseas, including from China, depending on product availability and warehouse location.
This fulfilment method allows us to process orders more efficiently while maintaining the quality standards expected from Westmere London.
Shipping Partners
We are pleased to offer free standard shipping throughout the United Kingdom.
Orders may be delivered by trusted courier partners, including Royal Mail, Evri, DPD, DHL, or other recognised delivery providers, depending on the destination and fulfilment location.
Where available, tracking information will be sent by email once your order has been dispatched.
Shipping Costs
We offer free standard shipping on all orders within the United Kingdom, unless otherwise stated during checkout.
Delivery Address
Please ensure that your shipping address is accurate before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at:
While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered processing or has already been dispatched.
Delayed Deliveries
If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team at:
To help us investigate your shipment, please include:
- Your full name
- Your order number
- The email address used to place your order
Our team will review your enquiry and keep you informed throughout the process.
Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend that you first:
- Check around your property or any designated safe place.
- Ask members of your household.
- Check with neighbours.
- Contact the delivery carrier directly.
If you are still unable to locate your parcel, please contact us at:
We will investigate the matter with the delivery provider and do everything reasonably possible to help resolve the situation.
Contact Us
If you have any questions regarding shipping or delivery, our Customer Support team is here to help.
Email: info@westmerelondon.co.uk