Privacy Policy
Privacy Policy
Last updated: Today
At Westmere London, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from westmerelondon.co.uk.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect personal information including:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order details
- Payment confirmation information
- Device and browser information
- IP address
- Website activity, including pages viewed, products added to your basket, and interactions with our website
We only collect information that is necessary to operate our business, process orders, improve your shopping experience, and provide customer support.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to customer enquiries
- Manage returns, refunds, and exchanges
- Improve our website, products, and services
- Prevent fraud and maintain website security
- Send marketing communications where you have chosen to receive them
- Comply with our legal, regulatory, and tax obligations
Shopify
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.
Your personal information may be securely stored through Shopify's infrastructure, databases, and applications in accordance with their privacy and security standards.
Payments
Payments are processed securely through trusted third-party payment providers.
Westmere London does not store your complete credit or debit card details.
Depending on the payment method selected during checkout, your payment may be processed by providers including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, or other secure payment services available at checkout.
Sharing Your Information
We only share your personal information where necessary to operate our business and fulfil your order.
This may include:
- Shopify
- Payment service providers
- Delivery and logistics partners
- Fulfilment partners
- Customer support platforms
- Email marketing providers (where you have subscribed)
- Website analytics and performance providers
We only share information required to provide our services or where we are legally required to do so.
Order Fulfilment
To process and deliver your order efficiently, certain products may be fulfilled by trusted fulfilment partners.
Where necessary, we may share relevant information such as your name, delivery address, contact details, and order information solely for the purpose of preparing and delivering your purchase.
Marketing Communications
If you choose to subscribe to our mailing list, we may send you emails about:
- New collections
- Exclusive offers
- Seasonal promotions
- Store updates
- Product launches
You can unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting us at:
Cookies
Our website uses cookies and similar technologies to:
- Ensure the website functions correctly
- Remember your preferences
- Improve your browsing experience
- Analyse website performance
- Support secure checkout functionality
You can manage or disable cookies through your browser settings.
Please note that certain cookies are essential for the proper operation of our website.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss.
While no online system can guarantee absolute security, we work with trusted technology providers and continuously monitor our systems to help keep your information secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Process your orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Maintain appropriate business records
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Privacy Rights
If you are located in the United Kingdom or another jurisdiction with applicable privacy legislation, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally applicable
- Object to or restrict certain types of data processing
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at:
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be published on this page with a revised "Last updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.
Westmere London
Website: westmerelondon.co.uk
Email: info@westmerelondon.co.uk